One number.

Any hour.

Personal assistance, directly from Milan and Miami.
Connect with our dedicated concierge team through your preferred channel.

Phone and message

Call concierge

Average pickup under 90 seconds, day or night

Whatsapp

Message us

Great for quick questions or sending files, passports, routing preferences, manifests.

Email

Operation desk

First reply under two business hours. PGP available on request.

Common questions

Private jet charter FAQ.

Short answers. Call us for the long ones.

How far in advance should I book?

For most European routes, 4-8 hours is sufficient. Long-range intercontinental flights are easier with 24–48 hours notice for permits. Urgent requests are our daily bread. Don’t hesitate to call last-minute.

Aircraft, crew, fuel, handling, standard catering, taxes and landing fees. Premium catering, armed security detail, pet fees, and heliport transfers are itemised separately and always disclosed before you commit.

Yes. Pets travel in-cabin with you, not in cargo. We handle documentation, veterinary paperwork and crew briefing. Larger animals, specific destinations and exotic pets require planning. Give us 48 hours where possible.

We maintain a live empty-leg board for clients on our roster. Ask your consultant to keep an eye on routes you frequent. We’ll ping you when something favorable appears, often at a third of the charter price.

Every aircraft we place is on either ARGUS, Wyvern or IS-BAO registers. We cross-check against our own operator audit before every charter. Crew experience levels and recent training records are verified as part of the process.